We love talking to our customers!!
If you have any questions not covered in the FAQ then submit a question.
We are active on Social Media ourselves so why not follow along…
Frequently Asked Questions
How many accounts can I connect?
You can connect up to 4 accounts at the same time. These can be a mix of Facebook Profiles and Pages, Twitter and LinkedIn. These platforms were chosen first because they are the most popular with business customers. However, more platforms coming soon.
What about Security?
Feedalpha uses the standard security connection process from each of the Social Media platforms so nothing to worry about. We do not hold password information for any of your accounts and you can connect or disconnect accounts as required from within the account setup page.
Sometimes the images don’t show up?
When you post a link to a site as an update the platform is designed to pull through the featured image of that page or post. If the website where you grab the link from doesn’t have things setup correctly the image may not appear in the update. You can, however, upload an image yourself as part of the update.
How does Billing work ?
Nobody likes complicated billing so we have one plan that is billed monthly in advance. You can cancel at any time and there is no lock-in period. Payment processing is managed by Stripe secure payments. We hold no payment information ourselves whatsoever.
Why do I have to reconnect my accounts?
Each platform has a time limit on connected applications. For example, Facebook will ask you to reconnect your account every 30 days. Twitter has its own set of rules and if you overdo it on automatic updates without logging into twitter now and again they may lock your account temporarily. Just unlock your account and off you go again (This is not us – it does this for every platform out there…)
I have a different question?
No problem. Just use our chat box at the bottom right of the page and one of the support team will be back to you asap. If there is nobody online then drop us an email from within the chat box and we will come back to you as soon as we are back online. We don’t get much sleep but need a few hours here and there 🙂